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Seru Train Course added blog Wellness
2026-05-18 12:24:00 -

Why the SERU Assessment is Mandatory for Private Hire Drivers
The landscape of London’s private hire industry has undergone a radical transformation over the last decade, transitioning from a loosely regulated sector to one of the most scrutinized transportation markets in the world. Central to this evolution is the introduction of the Safety, Equality and Regulatory Understanding (SERU) assessment by Transport for London (TfL). This mandatory...

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Seru Train Course added blog Wellness
2026-09-01 14:18:09 -

Preserving Digital Evidence: Best Practices for Booking Logs During Safeguarding Incidents
In an increasingly digitized urban transport environment, private hire vehicle (PHV) dispatch platforms capture vast amounts of real-time operational data. Every journey booked through an app, web portal, or traditional telephone dispatch generates a comprehensive digital trail of geographical coordinates, time-stamped status updates, driver assignments, and customer account identifiers. When a...

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Seru Train Course added blog Wellness
2026-06-09 13:40:19 -

The Balance of Duty: Documenting Safeguarding Concerns While Protecting Data
For private hire drivers, the duty of care toward passengers is absolute. However, when you witness a safeguarding concern—whether it involves a child, a vulnerable adult, or a situation of suspected exploitation—you are immediately thrust into a complex intersection of legal obligations. You have a moral and regulatory duty to report these concerns, but you must simultaneously...

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